Something I see happening is that premium services will start to reintroduce real human interaction — because they’ll invest in it and people will value it.
Instead of speaking with an AI, call centers might once again have real people reaching out, calling, or initiating conversations on behalf of their businesses.
And it might not just be premium services. In many cases, genuine human contact will become a strategic advantage — a reminder of what business was always meant to be.
Remember business trips? Some weren’t just for “business” or “work.” They existed to assign a face — a human — to the text, the voice, the message.
In a world run by algorithms, human connection will be the most valuable currency.